{ "id": 6052, "date": "2022-07-29T22:34:58", "date_gmt": "2022-07-29T14:34:58", "guid": { "rendered": "https:\/\/kefir.link\/?page_id=6052" }, "modified": "2024-07-10T11:28:54", "modified_gmt": "2024-07-10T03:28:54", "slug": "return-exchanges", "status": "publish", "type": "page", "link": "https:\/\/kefir.link\/en\/return-exchanges\/", "title": { "rendered": "Return & Exchanges" }, "content": { "rendered": "
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Return & Refund Policy<\/h1>

Did you receive a wrong, damaged, defective product(s) or product(s) with missing parts? No worries, our support & operations team are here to assist you in the best possible manner. Our goal is to provide customers with outstanding services.<\/p>

Return Policies & Procedure<\/h2>

The customer can return a wrong, damaged, defective, or missing part \/ incomplete product. In case of a damaged product, the customer should inform the assigned courier company and Kefir Link within 3 days of the delivery and in case of other conditions, the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.<\/p>

The customer must meet the following conditions to return any product:<\/strong><\/p>

  • The customer must contact us within 7 days of the delivery.<\/li>
  • The product should be in resalable condition.<\/li>
  • The product should be in its original packaging including the brand\u2019s box, MRP tag intact, user manual and warranty card.<\/li>
  • The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.<\/li><\/ul>

    The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.<\/p>

    The customer must provide\/upload all the required images & videos with a short-detailed description that will help the team investigate the case.<\/p>

    Product categories & conditions not eligible for return:<\/h3>
    • Products with missing labels or accessories.<\/li>
    • Food and baverage items<\/span><\/strong><\/li>
    • Products that have been tampered with or have missing serial numbers.<\/li>
    • A product that has been used or installed by the customer.<\/li>
    • Any product not in its original form or packaging.<\/li>
    • Products that are damaged, defective, or different from what was originally ordered.<\/li><\/ul>

      Refund Policies & Procedure<\/h2>

      In the event of a return, the refund process will begin only after the product has been received, inspected & examined at our warehouse facility, indicating that it meets the eligibility criteria. Refund approval or rejection depends upon the investigation carried out by the responsible team.<\/p>

      Once we initiate a refund, it will take approximately 7-10 business days for the amount to reflect in the original payment method. However, the same varies according to the bank’s settlement standards.<\/p>

      Sale Items:<\/h2>

      Products which are part of any sale\/promotional offer cannot be refunded unless they are flawed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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