{ "id": 6052, "date": "2022-07-29T22:34:58", "date_gmt": "2022-07-29T14:34:58", "guid": { "rendered": "https:\/\/kefir.link\/?page_id=6052" }, "modified": "2026-10-17T13:20:25", "modified_gmt": "2026-10-17T05:20:25", "slug": "return-exchanges", "status": "publish", "type": "page", "link": "https:\/\/kefir.link\/en\/return-exchanges\/", "title": { "rendered": "Return & Exchanges" }, "content": { "rendered": "
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Returns and Exchanges<\/h1>\n

Fresh, refrigerated products<\/strong><\/p>\n

    \n
  • Which:<\/strong> kefir yogurt, kefir drinks, water kefir, kefir whey and live kefir grains. They are perishable and have a short shelf life, so by law they are excluded from the 7-day withdrawal right.<\/li>\n
  • When they can be returned:<\/strong> only if they are defective, wrong or damaged in delivery.<\/li>\n<\/ul>\n

    Other products<\/strong><\/p>\n

      \n
    • Which:<\/strong> soap, granola, the Greek Yogurt Maker and other equipment.<\/li>\n
    • 7-day withdrawal right:<\/strong> you can return them within 7 days of delivery without a reason. Return them complete, with all accessories.<\/li>\n<\/ul>\n

      If something is wrong<\/strong><\/p>\n

        \n
      1. Contact us via LINE @642sgfta within 72 hours of delivery, with photos of the parcel and the product.<\/li>\n
      2. We replace the item or refund you. We pay the shipping for defective, wrong or damaged items.<\/li>\n<\/ol>\n

        Parcels returned because of the recipient<\/strong><\/p>\n

          \n
        • When:<\/strong> a wrong address, a refused delivery, or a parcel not collected from the store in time.<\/li>\n
        • Refund:<\/strong> we refund after deducting the shipping costs already incurred.<\/li>\n
        • Fresh products:<\/strong> they cannot be sent again.<\/li>\n<\/ul>\n

          Refund time and method<\/strong><\/p>\n

            \n
          • Time:<\/strong> within 15 days of receiving the return, or of confirming the refund.<\/li>\n
          • Method:<\/strong><\/li>\n
          • card and LINE Pay orders: to the original payment method<\/li>\n
          • bank transfer and cash on delivery orders: to your bank account<\/li>\n
          • account credit orders: back to the account credit<\/li>\n<\/ul>\n<\/trp-tag>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

            Return & Refund Policy Fresh food returns Milk kefir is a perishable food with a limited shelf life, so the seven-day cooling-off period under […]<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 2, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "wprm-recipe-roundup-name": "", "wprm-recipe-roundup-description": "", "site-sidebar-layout": "no-sidebar", "site-content-layout": "page-builder", "ast-site-content-layout": "default", "site-content-style": "default", "site-sidebar-style": "default", "ast-global-header-display": "", "ast-banner-title-visibility": "", "ast-main-header-display": "", "ast-hfb-above-header-display": "", "ast-hfb-below-header-display": "", "ast-hfb-mobile-header-display": "", "site-post-title": "disabled", "ast-breadcrumbs-content": "", "ast-featured-img": "disabled", "footer-sml-layout": "", "ast-disable-related-posts": "", "theme-transparent-header-meta": "", "adv-header-id-meta": "", "stick-header-meta": "", "header-above-stick-meta": "", "header-main-stick-meta": "", "header-below-stick-meta": "", "astra-migrate-meta-layouts": "default", "ast-page-background-enabled": "default", "ast-page-background-meta": { "desktop": { "background-color": "", "background-image": "", "background-repeat": "repeat", "background-position": "center center", "background-size": "auto", "background-attachment": "scroll", "background-type": "", "background-media": "", "overlay-type": "", "overlay-color": "", "overlay-opacity": "", "overlay-gradient": "" }, "tablet": { "background-color": "", "background-image": "", "background-repeat": "repeat", "background-position": "center center", "background-size": "auto", "background-attachment": "scroll", "background-type": "", "background-media": "", "overlay-type": "", "overlay-color": "", "overlay-opacity": "", "overlay-gradient": "" }, "mobile": { "background-color": "", "background-image": "", "background-repeat": "repeat", "background-position": "center center", "background-size": "auto", "background-attachment": "scroll", "background-type": "", "background-media": "", "overlay-type": "", "overlay-color": "", "overlay-opacity": "", "overlay-gradient": "" } }, "ast-content-background-meta": { "desktop": { "background-color": "var(--ast-global-color-5)", "background-image": "", "background-repeat": "repeat", "background-position": "center center", "background-size": "auto", "background-attachment": "scroll", "background-type": "", "background-media": "", "overlay-type": "", "overlay-color": "", "overlay-opacity": "", "overlay-gradient": "" }, "tablet": { "background-color": "var(--ast-global-color-5)", "background-image": "", "background-repeat": "repeat", "background-position": "center center", "background-size": "auto", "background-attachment": "scroll", "background-type": "", "background-media": "", "overlay-type": "", "overlay-color": "", "overlay-opacity": "", "overlay-gradient": "" }, "mobile": { "background-color": "var(--ast-global-color-5)", "background-image": "", "background-repeat": "repeat", "background-position": "center center", "background-size": "auto", "background-attachment": "scroll", "background-type": "", "background-media": "", "overlay-type": "", "overlay-color": "", "overlay-opacity": "", "overlay-gradient": "" } }, "footnotes": "" }, "class_list": [ "post-6052", "page", "type-page", "status-publish", "hentry" ], "yoast_head": "\nReturns, Damaged Orders & Refunds\uff5c\u6771\u6b50\u56b4\u9078\uff5ckefir.link<\/title>\n<meta name=\"description\" content=\"Check \u6771\u6b50\u56b4\u9078\uff5ckefir.link's current instructions for wrong, damaged or defective orders, evidence to provide, reporting windows and approximate refund processing times.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kefir.link\/en\/return-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Need Help With a Damaged or Incorrect \u6771\u6b50\u56b4\u9078\uff5ckefir.link Order?\" \/>\n<meta property=\"og:description\" content=\"Review the reporting steps, required photos or videos, eligibility conditions and refund process shown for your language before contacting support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kefir.link\/en\/return-exchanges\/\" \/>\n<meta property=\"og:site_name\" content=\"\u6771\u6b50\u56b4\u9078\uff5ckefir.link\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/chefkefir\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-17T05:20:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kefir.link\/wp-content\/uploads\/2026\/10\/returns-delivery-problems-en-1024x768.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Return & Exchanges\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/\",\"url\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/\",\"name\":\"Returns, Damaged Orders & Refunds\uff5c\u6771\u6b50\u56b4\u9078\uff5ckefir.link\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kefir.link\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/returns-delivery-problems-en-1024x768.png\",\"datePublished\":\"2022-07-29T14:34:58+00:00\",\"dateModified\":\"2026-10-17T05:20:25+00:00\",\"description\":\"Check \u6771\u6b50\u56b4\u9078\uff5ckefir.link's current instructions for wrong, damaged or defective orders, evidence to provide, reporting windows and approximate refund processing times.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kefir.link\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/returns-delivery-problems-en-1024x768.png\",\"contentUrl\":\"https:\\\/\\\/kefir.link\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/returns-delivery-problems-en-1024x768.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kefir.link\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return & Exchanges\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/kefir.link\\\/en\\\/\",\"name\":\"\u6771\u6b50\u56b4\u9078\uff5ckefir.link\",\"description\":\"\u514b\u83f2\u723e\",\"publisher\":{\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/#organization\"},\"alternateName\":\"\u6771\u6b50\u56b4\u9078\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kefir.link\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/#organization\",\"name\":\"\u6771\u6b50\u56b4\u9078\uff5ckefir.link\",\"alternateName\":\"\u6771\u6b50\u56b4\u9078\",\"url\":\"https:\\\/\\\/kefir.link\\\/en\\\/\",\"logo\":{\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#local-main-organization-logo\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/chefkefir\",\"https:\\\/\\\/www.instagram.com\\\/kefir.link\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCuzmfKOxSrcvTl4UEJ6MsXA\",\"https:\\\/\\\/lin.ee\\\/ZI19qB8\",\"https:\\\/\\\/www.pinkoi.com\\\/store\\\/kefir-link\"],\"telephone\":[],\"openingHoursSpecification\":[],\"email\":\"info@kefir.link\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kefir.link\\\/en\\\/return-exchanges\\\/#local-main-organization-logo\",\"url\":\"https:\\\/\\\/kefir.link\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/LOGO-Kefir-Link-1.jpg\",\"contentUrl\":\"https:\\\/\\\/kefir.link\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/LOGO-Kefir-Link-1.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"\u6771\u6b50\u56b4\u9078\uff5ckefir.link\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->", "yoast_head_json": { "title": "Returns, Damaged Orders & Refunds\uff5c\u6771\u6b50\u56b4\u9078\uff5ckefir.link", "description": "Check \u6771\u6b50\u56b4\u9078\uff5ckefir.link's current instructions for wrong, damaged or defective orders, evidence to provide, reporting windows and approximate refund processing times.", "robots": { "index": "index", "follow": "follow", "max-snippet": "max-snippet:-1", "max-image-preview": "max-image-preview:large", "max-video-preview": "max-video-preview:-1" }, "canonical": "https:\/\/kefir.link\/en\/return-exchanges\/", "og_locale": "en_US", "og_type": "article", "og_title": "Need Help With a Damaged or Incorrect \u6771\u6b50\u56b4\u9078\uff5ckefir.link Order?", "og_description": "Review the reporting steps, required photos or videos, eligibility conditions and refund process shown for your language before contacting support.", "og_url": "https:\/\/kefir.link\/en\/return-exchanges\/", "og_site_name": "\u6771\u6b50\u56b4\u9078\uff5ckefir.link", "article_publisher": "https:\/\/facebook.com\/chefkefir", "article_modified_time": "2026-10-17T05:20:25+00:00", "og_image": [ { "url": "https:\/\/kefir.link\/wp-content\/uploads\/2026\/10\/returns-delivery-problems-en-1024x768.png", "type": "", "width": "", "height": "" } ], "twitter_card": "summary_large_image", "twitter_title": "Return & Exchanges", "twitter_misc": { "Est. reading time": "3 minutes" }, "schema": { "@context": "https:\/\/schema.org", "@graph": [ { "@type": "WebPage", "@id": "https:\/\/kefir.link\/en\/return-exchanges\/", "url": "https:\/\/kefir.link\/en\/return-exchanges\/", "name": "Returns, Damaged Orders & Refunds\uff5c\u6771\u6b50\u56b4\u9078\uff5ckefir.link", "isPartOf": { "@id": "https:\/\/kefir.link\/en\/#website" }, "primaryImageOfPage": { "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#primaryimage" }, "image": { "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#primaryimage" }, "thumbnailUrl": "https:\/\/kefir.link\/wp-content\/uploads\/2026\/10\/returns-delivery-problems-en-1024x768.png", "datePublished": "2022-07-29T14:34:58+00:00", "dateModified": "2026-10-17T05:20:25+00:00", "description": "Check \u6771\u6b50\u56b4\u9078\uff5ckefir.link's current instructions for wrong, damaged or defective orders, evidence to provide, reporting windows and approximate refund processing times.", "breadcrumb": { "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#breadcrumb" }, "inLanguage": "en-US", "potentialAction": [ { "@type": "ReadAction", "target": [ "https:\/\/kefir.link\/en\/return-exchanges\/" ] } ] }, { "@type": "ImageObject", "inLanguage": "en-US", "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#primaryimage", "url": "https:\/\/kefir.link\/wp-content\/uploads\/2026\/10\/returns-delivery-problems-en-1024x768.png", "contentUrl": "https:\/\/kefir.link\/wp-content\/uploads\/2026\/10\/returns-delivery-problems-en-1024x768.png" }, { "@type": "BreadcrumbList", "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https:\/\/kefir.link\/en\/" }, { "@type": "ListItem", "position": 2, "name": "Return & Exchanges" } ] }, { "@type": "WebSite", "@id": "https:\/\/kefir.link\/en\/#website", "url": "https:\/\/kefir.link\/en\/", "name": "\u6771\u6b50\u56b4\u9078\uff5ckefir.link", "description": "\u514b\u83f2\u723e", "publisher": { "@id": "https:\/\/kefir.link\/en\/#organization" }, "alternateName": "\u6771\u6b50\u56b4\u9078", "potentialAction": [ { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https:\/\/kefir.link\/en\/?s={search_term_string}" }, "query-input": { "@type": "PropertyValueSpecification", "valueRequired": true, "valueName": "search_term_string" } } ], "inLanguage": "en-US" }, { "@type": [ "Organization", "Place" ], "@id": "https:\/\/kefir.link\/en\/#organization", "name": "\u6771\u6b50\u56b4\u9078\uff5ckefir.link", "alternateName": "\u6771\u6b50\u56b4\u9078", "url": "https:\/\/kefir.link\/en\/", "logo": { "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#local-main-organization-logo" }, "image": { "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#local-main-organization-logo" }, "sameAs": [ "https:\/\/facebook.com\/chefkefir", "https:\/\/www.instagram.com\/kefir.link\/", "https:\/\/www.youtube.com\/channel\/UCuzmfKOxSrcvTl4UEJ6MsXA", "https:\/\/lin.ee\/ZI19qB8", "https:\/\/www.pinkoi.com\/store\/kefir-link" ], "telephone": [], "openingHoursSpecification": [], "email": "info@kefir.link" }, { "@type": "ImageObject", "inLanguage": "en-US", "@id": "https:\/\/kefir.link\/en\/return-exchanges\/#local-main-organization-logo", "url": "https:\/\/kefir.link\/wp-content\/uploads\/2024\/05\/LOGO-Kefir-Link-1.jpg", "contentUrl": "https:\/\/kefir.link\/wp-content\/uploads\/2024\/05\/LOGO-Kefir-Link-1.jpg", "width": 1000, "height": 1000, "caption": "\u6771\u6b50\u56b4\u9078\uff5ckefir.link" } ] } }, "_links": { "self": [ { "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/pages\/6052", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/pages" } ], "about": [ { "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/types\/page" } ], "author": [ { "embeddable": true, "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/users\/1" } ], "replies": [ { "embeddable": true, "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/comments?post=6052" } ], "version-history": [ { "count": 6, "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/pages\/6052\/revisions" } ], "predecessor-version": [ { "id": 27721, "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/pages\/6052\/revisions\/27721" } ], "wp:attachment": [ { "href": "https:\/\/kefir.link\/en\/wp-json\/wp\/v2\/media?parent=6052" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }