Frequently asked questions
- All
- Part 1 - Introductions & Basics
- Part 2 - Grains 101
- Part 3 - Fermentation Process
- Part 4 - Payment issues
- Part 5 - Delivery Issues
- Part 6 - Membership and points issues
- Part 7 - Subscription
To ensure smooth fermentation scheduling and shipping operations,
👉 any of the following requests will require the subscription to be cancelled directly:
- Change of credit card information
- Change of delivery address
- Change of delivery frequency
- Request to delay shipment
- Request to pause the subscription
After cancellation, if you wish to subscribe again,
please make sure to wait at least 24 hours before placing a new subscription.
Re-subscribing immediately after cancellation may result in system errors, order abnormalities, or shipping confusion,
which could affect actual shipment arrangements.
Thank you for your understanding.
Since our products are fresh dairy (yogurt), they are not eligible for the 7-day return policy under Taiwan’s Consumer Protection Act.
- If the product is defective, incorrect, or damaged during delivery → Please contact our customer service (line official @642sgfta) within 72 hours with photos. We will send driver to pick up damaged goods, cover the return shipping cost and arrange a refund or replacement.
- If the return is due to customer-related reasons (e.g., incorrect address, recipient not available, uncollected package) → The refund will be processed after deducting the necessary costs (such as shipping fees and spoiled products caused by delay).
Thank you for your understanding.
Currently, we only do online business. But you are more than welcome to visit our partner store. Click here to see their locations.
After you placed the order with direct bank transfer, system will automatically send you an email with our bank details. Please check your email inbox.
If you have any more issues please contact us on line official.
Yes, you can do it with black cat, convince store and local pickup at our store. Unfortunately, express delivery (pickupp) in Taipei city doesn’t provide cash on delivery service.
Please check if your total amount is over $499/$899 after any coupons. Most people have this issue because after they use the $100 coupon, the whole amount is under $499/$899.
If you still have issues, please feel free to contact us through line official.