1. Who we are. This website is run by “東歐嚴選｜kefir.link” (“we”):
- Address: No. 26, Lane 258, Changchun Rd., Zhongshan Dist., Taipei
- Email: info@kefir.link, LINE: @642sgfta
2. Scope. These terms apply together with:
Subscriptions also follow the Subscription Terms.
3. Orders. After you place an order you receive an order confirmation email. If an item is out of stock, or its price or details were clearly shown in error, we will tell you before shipping and refund you in full, or you can choose another item.
4. Prices and payment.
- Prices are in New Taiwan dollars, as shown at checkout. Shipping is added according to the delivery method you choose, and is shown at checkout.
- You can pay by:
- credit or debit card
- LINE Pay
- bank transfer
- cash on delivery (Taiwan main island only)
- account credit (approved accounts only)
- Subscriptions are paid by automatic card charge only.
5. Delivery. See Delivery Information for methods, prices, free-shipping thresholds and areas. You can choose a preferred delivery date and time slot. We arrange your order accordingly, but the courier decides the final delivery time.
6. 7-day withdrawal and its exceptions. Under Art. 19 of the Consumer Protection Act, you may cancel an online purchase within 7 days of receiving it, without giving a reason and at no cost.
Under Art. 2(1) of the Regulations on Reasonable Exceptions to the Withdrawal Right in Distance Sales, perishable goods and goods with a short shelf life are excluded. For us these are:
- refrigerated kefir yogurt and kefir drinks (milk, soy and fruit kefir)
- water kefir and other refrigerated drinks
- kefir whey
- live kefir grains
Once shipped, these can only be returned or replaced if they are defective, wrong or damaged in delivery (section 7). All other products, such as soap, granola, the cheese maker and other equipment, keep the 7-day right. Please return them complete, with all accessories and gifts.
7. Defective, wrong or damaged items. Contact us via LINE @642sgfta within 72 hours of delivery, with photos of the parcel and the product. We will replace the item or refund you, and we pay all shipping costs.
8. Refunds. We refund within 15 days of receiving the return, or of confirming the refund:
- card and LINE Pay orders: back to the original payment method
- bank transfer and cash on delivery orders: to your bank account
- account credit orders: back to the account credit
We will not refund in store credit or points unless you agree.
9. Points and coupons. See Member Benefits for points and referral rules. Each coupon shows its own conditions.
10. Comments and reviews. Do not post unlawful, infringing, defamatory or advertising content; we may remove it. You allow us to show your review on this website and our social media pages.
11. Intellectual property. Texts, images and videos on this website belong to us or our licensors. Do not copy or use them commercially without permission.
12. Liability. We do our best to keep the website accurate. We correct mistakes and remain liable as the law requires. Nothing in these terms limits our legal liability. Health information on this website is general education and does not replace a doctor’s diagnosis or advice.
13. Changes. When we change these terms we show the date on this page. Changes do not apply to orders placed before them.
14. Questions and complaints. Contact us via LINE @642sgfta or info@kefir.link. We reply within 3 working days.
15. Law and court. Republic of China (Taiwan) law applies. Disputes go to the court of the consumer’s domicile, or to a court with jurisdiction under the Consumer Protection Act and the Code of Civil Procedure.
Last updated: 19 October 2026