Frequently asked questions
- All
- Part 1 - Introductions & Basics
- Part 2 - Grains 101
- Part 3 - Fermentation Process
- Part 4 - Payment issues
- Part 5 - Delivery Issues
- Part 6 - Membership and points issues
- Part 7 - Subscription
No need. As long as you place order under the same email address, it will be considered as the same account. Then points will be collected automatically.
If you can’t see the points after the package is shipped, please contact our line customer service @642sgfta
Firstly, sign up as a member now using the same email address you used last time. Website link here.
And then log in and place more orders under the account. As long as you use the same email address, all the points will be collected under the same email account.
A. Reward points are automatically credited to your account once the order is completed. You will be able to see them in your account after the order has been shipped.
B. If your order includes a subscription plan or bulk purchase of water kefir, please note that these items are already offered at a discounted price and are therefore not eligible for earning or redeeming reward points. Thank you for your understanding.
