Frequently asked questions
- All
- Part 1 - Introductions & Basics
- Part 2 - Grains 101
- Part 3 - Fermentation Process
- Part 4 - Payment issues
- Part 5 - Delivery Issues
- Part 6 - Membership and points issues
I forgot to sign in before placing the new order, should I cancel and reorder it for points
No need. As long as you place order under the same email address, it will be considered as the same account. Then points will be collected automatically.
If you can’t see the points after the package is shipped, please contact our line customer service @642sgfta
I didn’t sign up as a member last time while purchasing, what can I collect those points now?
Firstly, sign up as a member now using the same email address you used last time. Website link here.
And then log in and place more orders under the account. As long as you use the same email address, all the points will be collected under the same email account.
I already placed the order but there’s no points under my account?
Points will be added to your account automatically when the order is completed. So after we ship the package, you will see your points.
