No account needed. Enter your order number and the email address you used at checkout to see where your parcel is.
- Find your order number: it is the number after “#” in the subject of your confirmation email, “Kefir Link | We received order #12345”. Enter the digits only.
- Enter your email: use the email address you gave when you ordered.
- Press “Track your order”: shipped orders show the courier and the tracking number. Tap the tracking number to see the latest delivery status.
Have a tracking number? Choose the “Tracking Number” tab below and enter the number from your “Order #12345 has shipped” email.
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Common situations
- It says “Order Processing”: your order hasn’t shipped yet. We email you on the day it ships; check again after that email arrives.
- Your order isn’t found: enter the order number as digits only, and use the email address from your order.
- 7-ELEVEN chilled pickup: you’ll get a text message when your parcel reaches the store. Bring your phone when you collect it.
- You have an account: log in and open the order list in My account to see every order and its delivery details.
Still can’t find it? Message us on our LINE official account, or tap AI Help at the bottom left of the screen and we’ll check for you.