What is water kefir, and how is it different from milk kefir?
Both are probiotic drinks fermented with kefir grains. Milk kefir is fermented from milk and is thick like yogurt; water kefir is fruit-and-flower water fermented with water kefir grains: light like a fruity sparkling drink, and vegan. If you like it light, or eat vegan, choose water kefir.
How many probiotics are in a can?
Each 330 ml can holds over 300 million live lactic acid bacteria (SGS found 1.2 million per ml). Live cultures need the cold, so refrigerate it as soon as it arrives.
Can I mix flavors in one order?
Yes. Use + on each flavor above and add them to the cart together, or tap “Add one of each flavor” to try all three.
Which flavors are in the 20 and 30 can boxes?
The boxes have a fixed mix: 20 cans = 7 blueberry, 7 strawberry, 6 osmanthus; 30 cans = 10 of each, with free HCT chilled home delivery. To pick your own flavors, buy single cans above.
Can I get it delivered regularly?
Yes. The 20- or 30-can mixed box can come every 2, 3 or 4 weeks at the single-order price, with free HCT chilled home delivery. Choose repeat delivery on the box page.
How are the three flavors different?
Blueberry is fermented with dried blueberries, apple, raisins, roselle and chrysanthemum; it is the best seller, 36 kcal a can. Osmanthus uses jasmine, rose, osmanthus and chrysanthemum with mango, pineapple, pomelo and lemon; it has the gentlest fizz, 33 kcal. Strawberry uses dried strawberries, apple and roselle; it is the sweetest and fizziest, 66 kcal.
How long does it keep? Where is the date?
Unopened at 1–7°C it keeps 35 days; the date is printed on the can. It keeps fermenting slowly in the fridge, so it gets more tart and fizzy toward the date. Once open, finish it soon.
Lots of bubbles when I opened it. Is that normal?
The bubbles come from the live cultures, and there are more in hot weather, right after delivery or near the date. Chill it well first, pull the tab slowly and pause at the hiss to let the bubbles settle.
There are floating bits or sediment. Is that normal?
Yes. It is fermented naturally with live cultures, so floating bits or sediment are normal.
Is there sugar in it? How much?
Yes. Fermentation needs organic cane sugar as food for the grains, and they eat part of it. Sugar per can: osmanthus 8.3 g, blueberry 9.4 g, strawberry 16.5 g; 33–66 kcal. Each flavor’s nutrition label is one tap away above. If you follow a special diet, ask your doctor first.
Is it vegan? What about lactose intolerance?
Yes. It is fermented in water with no milk or lactose, and the can is marked vegan. The facility’s equipment also handles milk, so take care if you have a severe milk allergy.
Can children, pregnant women and older people drink it?
It is caffeine-free: fine for adults and older people, and for children over one with no special dietary restrictions. If you are pregnant or follow a special diet, ask your doctor first.
It arrived warm, or I forgot to refrigerate it.
Refrigerate it right away and chill it well before opening; if you’re unsure, send a photo to LINE @642sgfta and ask us. If nobody is home in the day, choose Black Cat 7‑ELEVEN chilled pickup.
Can I freeze it?
Please don’t freeze it. Keep it at 1–7°C; for an icier drink, pour it over ice.
Can I pick it up at 7‑ELEVEN?
Yes. At checkout choose Black Cat 7‑ELEVEN chilled pickup and pick a store near you. You get an SMS when it arrives, kept cold; please collect it soon. Cash on delivery is available.
Can I return or exchange it?
Water kefir is fresh, chilled food, so the 7-day cooling-off period does not apply. If it arrives defective, wrong or damaged, send photos of the parcel and product to LINE @642sgfta within 72 hours; we will resend or refund and cover the shipping.
I’m unwell. Should I drink it?
Water kefir is a food, not a medicine. Please see a doctor first if you feel unwell.