Fresh, refrigerated products

• Which: kefir yogurt, kefir drinks, water kefir, kefir whey and live kefir grains. They are perishable and have a short shelf life, so by law they are excluded from the 7-day withdrawal right.
• When they can be returned: only if they are defective, wrong or damaged in delivery.

Other products

• Which: soap, granola, the cheese maker and other equipment.
• 7-day withdrawal right: you can return them within 7 days of delivery without a reason. Return them complete, with all accessories.

If something is wrong

1. Contact us via LINE @642sgfta within 72 hours of delivery, with photos of the parcel and the product.
2. We replace the item or refund you. We pay the shipping for defective, wrong or damaged items.

Parcels returned because of the recipient

• When: a wrong address, a refused delivery, or a parcel not collected from the store in time.
• Refund: we refund after deducting the shipping costs already incurred.
• Fresh products: they cannot be sent again.

Refund time and method

• Time: within 15 days of receiving the return, or of confirming the refund.
• Method:
• card and LINE Pay orders: to the original payment method
• bank transfer and cash on delivery orders: to your bank account
• account credit orders: back to the account credit